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Delivery terms and conditions

1. Shipping fees

You can find the shipping fee in your shopping basket. These are based on the location to which you want to send the package and the total amount of your order.

Country Total amount of your order Fee
Belgium € 50,00 and higher Free
Belgium Between € 7,50 & € 50,00 € 4,99
Belgium Below € 7,50 € 7,50
Netherlands € 50,00 and higher Free
Netherlands Between € 7,50 & € 50,00 € 4,99
Netherlands Below € 7,50 € 7,50
Germany        € 75,00 and higher Free
Germany     Between € 7,50 & € 75,00     € 4,99
Germany Below € 7,50 € 7,50
France        €75,00 and higher Free
France        Between € 7,50 & € 75,00       € 6,99
France Below € 7,50 € 7,50
Luxemburg        €75,00 and higher Free
Luxemburg  Between € 7,50 & € 75,00 € 4,99
Luxemburg Below € 7,50 € 7,50

 

2. Delivery methods and delivery times
We send our parcels with DPD. We use the following scheme: parcels ordered on weekdays (Monday-Friday) before 16:30 are shipped the same day.

If Zizzoo has specified a delivery time, this is indicative. A stated delivery time is therefore never a fatal term. The final delivery time will however never exceed the mentioned delivery time with more than one week, unless it is a matter of force majeure. In case of exceeding a term the consumer should declare Zizzoo in default in writing by standard mail.

3. Missing parcels

Has your delivery not arrived or is it missing? Please contact us so that we can take care of it together with you.

 

 

4. Returning

Any return shipment to us must always be carriage paid, stating the reasons: if these conditions are not observed, we are entitled to refuse the return shipment and/or return it at the expense of the consumer. A return shipment is at the expense and risk of the consumer.